Bilingual Certification Operations Assistant
New
C
CCOFOrganic Agriculture
Remote - in the United States, Pacific Time Zone (8:00 am – 5:00 pm PT)Full-TimeMiddle
Salary50,479 USD per year
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Job Details
- Languages
- English and Spanish
- Experience
- 1-3 years of experience
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- Bilingual proficiency in English and Spanish (written and spoken).
- Ability to write and understand complex communications in both languages.
- Proficient computer skills including Microsoft Outlook, Word, Teams, Excel, and Adobe Acrobat.
- Strong data entry skills with high accuracy and efficiency.
- Highly organized with strong time management skills.
- Customer service professionalism with de-escalation skills.
- Critical thinking and problem-solving abilities.
- Ability to work effectively within a remote team and adapt to changing priorities.
- 1-3 years of experience in an applicable field (desired).
- Experience working with complex database programs like Intact Platform (desired).
Responsibilities
- Work daily in a proprietary database to complete data entry tasks, ensuring records are accurate and consistent.
- Provide high-quality customer service in English and Spanish via phone and email.
- Manage individual workload to ensure deadlines are met and team goals are supported.
- Conduct peer-to-peer training and follow-up for new team members.
- Upload client submissions into the database and assign workload to staff.
- Process new client applications, payments, and client updates.
- Process inspection reports, export certificates, and import certificates.
- Provide Spanish translations for internal resources and team communications.
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