Operations Specialist
New
Remote-first company with employees located across the U.S., 9:00 AM to 5:30 PM (in your time zone)Full-TimeMiddle
Salary$24.00 - $26.50 hourly
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in an operations, administrative support, healthcare operations, or medical office environment; 1+ years of experience in a customer service, patient services, or other customer facing role.
- Required Skills
- Customer serviceMicrosoft OfficeData managementGoogle WorkspaceEHR
Requirements
- 2+ years of experience in an operations, administrative support, healthcare operations, or medical office environment.
- 1+ years of experience in a customer service, patient services, or other customer facing role.
- Exceptional organizational skills with the ability to manage multiple priorities.
- Proven experience performing detail oriented work such as document processing, data management, or information verification.
- Strong technical aptitude and the ability to quickly learn new systems and workflows.
- Experience working with Microsoft Office, Google Workspace, and other productivity tools.
- A proactive, self motivated mindset with the resilience to thrive in a fast paced, evolving environment.
- Excellent written and verbal communication skills.
- Healthcare, clinical, or medical imaging experience is strongly preferred.
- Bachelor's degree or an equivalent combination of education and experience is preferred.
- Experience with electronic health records (EHR) or case management platforms is a plus.
Responsibilities
- Manage operational workflows that support patients, providers, and imaging centers throughout the imaging journey.
- Resolve operational inquiries and issues by leveraging internal resources, standard operating procedures, and sound judgment.
- Meet and exceed individual and team productivity and quality goals while maintaining exceptional attention to detail.
- Become an expert in Covera Health/Medmo's products, operational processes, and workflows, continuously expanding your knowledge as the platform evolves.
- Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
- Help refine processes, documentation, and workflows that improve both the customer experience and internal operations.
- Collaborate cross functionally to solve complex operational challenges and ensure a seamless experience for patients and partners.
- Participate in ongoing training as new products, features, and operational processes are introduced.
View Full Description & ApplyYou'll be redirected to the employer's site
