Customer Support Associate, FDM Division
New
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Nordic NaturalsHealth & Wellness
This is a remote position for those who live outside of 40 miles from Nordic Naturals headquarters in Watsonville, CA.Full-TimeMiddle
Salary22 - 24 USD per hour
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Job Details
- Experience
- 2+ years of customer service experience
- Required Skills
- SalesforceSAPCustomer service
Requirements
- 2+ years of customer service experience.
- Proficiency and understanding of SAP and EDI systems.
- Ability to multitask in a fast-paced environment.
- Strong verbal and written communication skills.
- Excellent time management and attention to detail.
- Comfortable managing high-order volumes with strict timelines.
- Salesforce and/or SPS experience (preferred).
Responsibilities
- Process customer orders, PO Acknowledgements, Advance Shipment Notices, and Invoice sales orders.
- Perform various EDI functions and assist with inquiries from vendors, brokers, stores, and account managers.
- Manage shipping and delivery discrepancies in coordination with Warehouse and Sales Operations teams.
- Process returns, damages, and credits for retail customers.
- Maintain up-to-date trackers and inform Management and Operations regarding order information.
- Attend product trainings to stay informed on new and existing products.
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