Client Success Specialist I
New
Remote, 8:00 AM and 6:00 PM CSTFull-TimeEntry
Salary40,000 - 50,000 USD per year
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Job Details
- Required Skills
- SalesforceAnalytical SkillsProblem SolvingCustomer serviceCritical thinking
Requirements
- Minimum of an Associate’s degree in Business Administration, Communications, or a related field or an equivalent combination of education and experience.
- Previous customer service or client support experience is preferred.
- Exceptional written and verbal communication abilities.
- Strong analytical and data interpretation capabilities.
- Proven independent judgment in ambiguous situations.
- Excellent problem-solving and critical-thinking abilities.
- Ability to remain calm and professional in high-pressure situations.
- Strong attention to detail and organizational skills.
- Demonstrated ability to navigate a multi-system environment using various tools and software.
- Ability to work effectively in a team-oriented environment.
- Multi-family industry or property management experience is a bonus.
Responsibilities
- Receive and document client escalations through various communication channels (phone, email, chat).
- Investigate and assess the nature and severity of each escalation.
- Collaborate with team members and relevant departments to gather necessary information to resolve the issue.
- Work closely with clients to understand their concerns and expectations in order to reach a resolution.
- Identify and implement appropriate solutions or escalate complex issues to higher-level support or management as needed.
- Ensure timely resolution of client escalations while maintaining a high level of professionalism and courtesy.
- Keep clients informed about the progress of their escalations and expected resolution timelines.
- Provide clear and concise updates, ensuring clients feel heard and valued throughout the process.
- Act as a point of contact for clients, answering questions and addressing additional inquiries.
- Proactively identify opportunities to improve client satisfaction and loyalty.
- Provide feedback and suggestions to the management team for process improvements and service enhancements.
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