Customer Success Specialist
New
A
AltoProptech, SaaS
United Kingdom. London, England, United KingdomFull-TimeSenior
SalaryCommission based OTE
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Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementRelationship managementCRMCustomer SuccessSaaS
Requirements
- Solid experience in customer success, account management, or relationship management.
- Experience in SaaS or the property industry is highly desirable.
- Strong understanding of SaaS business models and software implementation lifecycles.
- Proven track record of managing client relationships and driving account growth.
- Excellent communication, presentation, and problem-solving skills.
- Confidence in advising and building relationships with senior decision-makers.
- Highly organized approach with strong time management skills.
- Ability to analyze data and translate it into actionable client insights.
- Proficiency with CRM tools such as Salesforce and familiarity with account management software.
- Can-do attitude with a willingness to mentor and share best practices.
Responsibilities
- Manage a portfolio of high-value and complex client relationships end-to-end.
- Lead contract renewals and drive upsell and cross-sell opportunities to maximize account revenue.
- Develop and execute strategies to mitigate churn and proactively address at-risk accounts.
- Manage client onboarding, deliver training, and troubleshoot implementation issues.
- Serve as the voice of the customer, relaying feedback to product and development teams to shape future enhancements.
- Monitor client account health, usage metrics, and KPIs like NPS and engagement rates.
- Collaborate with sales, marketing, and support to ensure a cohesive customer experience and mentor team members.
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