Key Account Manager
New
A
AcquiaSoftware/SaaS
Remote-United-KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- SalesforceJiraMicrosoft OfficeAccount ManagementCustomer SuccessSaaSGoogle Workspace
Requirements
- 3–5 years of experience in a Sales, Customer Success, or Account Management role within a technology/SaaS company
- Proven track record of sustaining and growing complex customer relationships, including leading renewals and identifying upsell/cross-sell opportunities
- Experience owning and exceeding renewal quotas
- Experience owning and exceeding ACV upsell/cross-sell quotas
- Strong leadership, teamwork, communication, and cross-functional collaboration skills
- Strong forecasting and analytical skills with the ability to accurately manage and communicate business forecasts
- Self-starter with the ability to set priorities, work independently, and thrive in a fast-paced environment
- Highly organized with strong attention to detail
- Proficiency with Microsoft Office or Google Workspace
- Experience with Salesforce (SFDC), Jira, and other CRM/customer success tools
Responsibilities
- Exceed quarterly renewal and upsell goals
- Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
- Guide customers through onboarding of products and services
- Maintain control of account direction and strategy
- Build relationships with strategic leadership level customer contacts
- Identify new opportunities and work to drive them to a close
- Coordinate with business users and procurement to ensure timely renewals
- Update and maintain Sales database as appropriate
- Proactively drive accounts with minimal oversight
- Collaborate with internal teams and manage multiple systems
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