Account Manager
New
W
WATI.ioSaaS, CPaaS, AI
Chennai, Tamil Nadu, India. Bengaluru, Karnataka, IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5-8 years
- Required Skills
- Artificial IntelligenceAccount ManagementCRMSaaSHubSpot
Requirements
- 5-8 years of experience in account management, sales, or a related role.
- Exposure to SaaS, CPaaS, martech, or AI/automation products.
- Experience selling a multi-product or platform-plus-add-on portfolio.
- Excellent verbal and written communication skills.
- Strong negotiation and contract management skills.
- Experience with bundled or usage-based pricing models.
- Strong analytical and problem-solving skills.
- Comfortable with technology and able to quickly learn new tools.
- Familiarity with AI agents, chatbots, or conversational automation.
- Proficiency in CRM software (e.g., HubSpot).
Responsibilities
- Build and maintain strong, long-term relationships with key clients as their primary contact and trusted advisor.
- Develop and execute strategic account plans to integrate Astra's AI capabilities into existing Wati usage.
- Identify expansion opportunities and proactively pitch, demo, and close combined-solution deals.
- Translate complex AI agent capabilities into clear business outcomes for non-technical stakeholders.
- Negotiate multi-product contracts and usage-based pricing agreements.
- Monitor and analyze account performance metrics such as NDR, activation, and AI agent adoption.
- Collaborate with CSM, product, and engineering teams to ensure a cohesive go-to-market approach.
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