Call Center Agent
United StatesFull-TimeEntry
Salary$22-$33/hour + Sales pay plan
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Spanish
- Required Skills
- Customer serviceData entry
Requirements
- High school diploma or equivalent.
- Knowledge of supplies, equipment, and mechanical parts.
- Proficiency in relevant computer applications.
- Required language proficiency in English and Spanish.
- Experience in a call center or customer service environment.
- Strong clerical, word processing, and office skills.
- Excellent customer service and communication skills.
Responsibilities
- Answer customer calls and provide product or service information.
- Determine customer requirements and fulfill requests.
- Identify and pursue up-selling opportunities for parts and services.
- Manage and resolve customer complaints effectively.
- Research information using available internal resources.
- Process transactions and complete orders.
- Route calls to appropriate departments or resources when necessary.
- Document call information accurately in call logs per standard procedures.
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