Mid/Sr. Product Engineer, Intelligence

New

Help Scout is fully remote. For roles outside the U.S. and Canada, we work with teammates as independent contractors.Full-TimeSenior

Salary$131K - $175K

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Job Details

Required Skills: Frontend DevelopmentFull Stack DevelopmentJavascriptTypeScriptReactPrompt Engineering

Substantial experience with JavaScript, TypeScript, and React.
Proven experience building and shipping features powered by LLMs (not just prototypes).
Familiarity with retrieval-augmented generation (RAG), embeddings, prompt engineering, and agentic/tool-calling patterns.
Ability to evaluate AI feature reliability, including verification and guardrails.
Fluency with AI coding tools such as Cursor or Claude Code.
Strong full-stack capability with an emphasis on front-end craft.
Experience taking full ownership of the development lifecycle, including monitoring, alerting, and logging.
Strong written communication skills for a fully remote environment.
Ability to work effectively in small, project-based team compositions.

Ship customer-facing features across the full stack, prioritizing smooth and reliable user experiences.
Design and build intelligence features from zero-to-one based on loosely defined specifications.
Collaborate closely with product, design, and engineering teammates to evaluate outcomes and iterate on solutions.
Maintain high standards for front-end craft, including accessibility, responsiveness, and loading states.
Stay customer-fluent by participating in support escalations, watching session recordings, and joining customer calls.
Define and instrument success metrics for features and monitor dashboards post-launch to ensure impact.
Manage production readiness, including automation, monitoring, logging, and incident response.
Integrate AI tools like Cursor and Claude Code into daily development workflows.

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