Senior Account Manager, Commercial
New
United StatesFull-TimeSenior
Salary$200,000 - $220,000 a year
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Job Details
- Experience
- At least eight years of either sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment
- Required Skills
- Project ManagementData AnalysisSalesforceNegotiationAccount ManagementCustomer SuccessSaaS
Requirements
- Bachelor's degree in a relevant field or equivalent work experience.
- At least 8 years of sales lifecycle management, account management, or customer success experience.
- Experience in a SaaS environment is preferred.
- Ability to navigate complex networks within an organization.
- Strong business acumen to drive transformation with complex software.
- Demonstrated experience in value realization in a product, platform, or service.
- Strong negotiation, project management, and problem-solving skills.
- Deep understanding of sales operations, strategies, methodologies, and KPIs.
- Ability to manage and navigate complex renewal and expansion sales cycles.
- Executive presence with strong emotional intelligence and interpersonal skills.
- Effective written and verbal communication and active listening skills.
Responsibilities
- Manage accounts with proactive engagement to drive customer value and adoption.
- Develop and build territory strategy plans to drive adoption, utilization, and customer sentiment.
- Manage the renewal, expansion, and cross-sell attachment of current customers to protect revenue retention.
- Build partnerships to realize value and business process optimization of the Outreach platform.
- Partner with and influence key stakeholders on achieving customer goals and removing roadblocks.
- Apply technical proficiency to troubleshoot issues and collaborate with technical teams.
- Engage with operations teams and multi-thread within accounts to reach key decision makers.
- Support the onboarding process by coordinating internal resources and aligning with clients.
- Update and manage systems of record, including Outreach and Salesforce, to ensure data accuracy.
- Forecast renewals and expansion pipeline with high level of accuracy.
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