Senior Manager of Strategic Accounts
New
Based in the United States, Eastern or Central time zonesFull-TimeManager
Salary105,000 - 115,000 USD per year
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Job Details
- Experience
- Minimum of 7 years of strategic account management experience within a B2B environment.
- Required Skills
- Business AnalysisSalesforceMicrosoft ExcelNegotiationAccount ManagementCRMPowerPoint
Requirements
- Bachelor's degree in Business, Marketing, Finance, Accounting, or a related field is preferred.
- Minimum of 7 years of strategic account management experience within a B2B environment.
- Proven success managing, retaining, stabilizing, and expanding large enterprise or strategic customer accounts.
- Experience working with Fortune 100 and/or Fortune 500 organizations is strongly preferred.
- Strong executive communication, presentation, negotiation, and relationship management skills.
- Demonstrated ability to build credibility with senior stakeholders and navigate complex client organizations.
- Excellent analytical thinking, problem-solving, and strategic planning capabilities.
- Ability to manage multiple priorities while collaborating effectively across cross-functional teams.
- Strong organizational skills with exceptional attention to detail and follow-through.
- Experience leading executive business reviews and delivering data-driven client presentations.
- Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.
- Experience using Salesforce or other CRM platforms.
- Experience in security services, managed services, or enterprise service environments is considered an advantage.
Responsibilities
- Serve as the primary executive contact for assigned strategic accounts, building trusted relationships across regional, corporate, and executive leadership teams.
- Drive client satisfaction, retention, and long-term account growth through proactive account management and strategic planning.
- Identify expansion opportunities through upselling, cross-selling, and land-and-expand initiatives to increase account value.
- Develop and execute retention strategies that strengthen client loyalty, minimize risk, and support contract renewals.
- Collaborate closely with sales, operations, service teams, and executive leadership to ensure seamless service delivery.
- Lead Quarterly Business Reviews (QBRs), Annual Business Reviews (ABRs), and executive presentations highlighting performance and strategic recommendations.
- Monitor account performance, identify risks and opportunities, and implement action plans aligned with client business objectives.
- Coordinate internal resources to support new initiatives, service enhancements, and successful program execution.
- Act as a trusted advisor by sharing industry trends, strategic recommendations, and value-driven solutions.
- Maintain accurate account records, pipeline activity, and client interactions within CRM systems.
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