ServiceNow Solution Architect - CSM/FSM/SOM
Based in IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsServiceNow
Requirements
- Proven experience as a ServiceNow Solution Architect with expertise in CSM, FSM, and SOM modules.
- Strong understanding of ServiceNow integrations and enterprise application architecture.
- Experience developing ServiceNow applications, portals, interfaces, and reusable platform components.
- Strong knowledge of REST integrations, APIs, web services, and distributed application architectures.
- Experience with ServiceNow Discovery, Service Mapping, and CMDB management.
- Understanding of credential-based and credential-less discovery processes.
- Experience configuring and managing MID servers.
- Proficiency in command-line tools used for Service Mapping activities.
- Experience creating and managing custom infrastructure and application patterns.
- Knowledge of identification rules, CI relationships, and multi-tier service discovery.
Responsibilities
- Design and implement ServiceNow solutions focused on CSM, FSM, and SOM capabilities, including work order management, scheduling, dispatch, and service operations.
- Collaborate with stakeholders to understand business requirements and translate them into scalable ServiceNow architectures.
- Develop and enhance custom applications, integrations, and platform components within ServiceNow environments.
- Configure and optimize ServiceNow event rules, CMDB relationships, and service mapping capabilities.
- Build integrated logic and functional components using ServiceNow APIs and REST-based integrations.
- Configure and maintain MID servers, discovery processes, identification rules, and infrastructure/application patterns.
- Provide technical guidance, troubleshooting, and architectural recommendations to improve platform performance.
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