Digital Solutions Engineer
New
India, UK/European business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–4 years
- Required Skills
- PythonSQLHTMLCSSJavascriptRESTful APIsJSONSaaS
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
- 3–4 years of experience in solution engineering, software implementation, technical consulting, or digital solutions.
- Experience configuring and implementing SaaS, workflow, cloud-based, or enterprise software solutions.
- Ability to create process maps, user journeys, solution storyboards, and technical documentation.
- Familiarity with APIs, JSON, SQL, and system integrations.
- Strong analytical and problem-solving abilities with attention to detail.
- Excellent communication and stakeholder management skills, with a customer-focused mindset.
- Ability to collaborate effectively across technical and business teams.
- Comfortable working UK/European business hours when required.
Responsibilities
- Understand customer goals, operational processes, workflows, challenges, and success criteria to identify effective solution approaches.
- Translate business requirements into solution storyboards, digital workflows, and scalable implementation plans.
- Configure and deploy digital solutions for customer demonstrations, trials, and production environments.
- Support solution implementation activities including testing, user acceptance testing, troubleshooting, and optimization.
- Build customer dashboards and provide actionable operational insights through data analysis.
- Collaborate with Customer Success, Delivery, Product, and Engineering teams to ensure successful solution delivery.
- Gather customer feedback and translate insights into recommendations for product improvements and roadmap development.
- Support continuous improvement initiatives by analyzing workflows, identifying opportunities, and enhancing solution performance.
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