Administrator, ServiceNow

New

IndiaFull-TimeMiddle

Salary not disclosed

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Job Details

3+ years of experience implementing and administering ServiceNow solutions.
ServiceNow System Administrator certification is required.
Hands-on experience with ServiceNow scripting (Business Rules, UI Pages, UI Macros, Client Scripts, etc.).
Strong knowledge of JavaScript.
Familiarity with XML, HTML, CSS, SQL, and AngularJS.
Experience with platform upgrades, update sets, and deployment across multiple environments.
Experience installing and configuring MID Servers for ITOM, Security, and integration.
Knowledge of Service Portal, widgets, catalog items, and shopping cart functionality.
Experience integrating ServiceNow with LDAP and external applications using APIs, Scripted REST services, or Web Services.
Strong understanding of Agile methodologies (Scrum or Kanban).
Strong written and verbal English communication skills.
Ability to work independently and effectively with global teams.

Administer, maintain, and support the ServiceNow platform and its associated applications.
Configure and customize platform components, including business rules, UI policies, client scripts, UI actions, ACLs, notifications, and script includes.
Develop and maintain workflows, automations, integrations, and process improvements.
Monitor platform health, usage, compliance, and overall system performance.
Install, configure, and maintain MID Servers and support integrations with external systems.
Perform platform upgrades, manage update sets, and promote changes across environments.
Troubleshoot incidents, service requests, and platform-related issues.
Collaborate with functional teams to develop solutions across ITSM, ITOM, ITBM, and HR modules.
Create documentation, knowledge articles, and training materials.
Participate in Agile delivery processes, including Scrum or Kanban ceremonies.

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