Strategic Account Manager
New
Based in the United StatesFull-TimeSenior
Salary$90,000 - $135,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceNegotiationAccount ManagementCRMGoogle Workspace
Requirements
- Bachelor’s degree or equivalent college-level education.
- 5+ years of experience managing existing accounts or selling within a B2B software/SaaS environment.
- Proven track record of driving renewals, expansions, and revenue growth through strategic account management.
- Strong understanding of CRM platforms, including Salesforce or similar systems.
- Experience using productivity tools such as Gmail, Google Slides, and Google Sheets.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Ability to influence purchasing decisions by building credibility and demonstrating business value.
- Strong problem-solving mindset with the ability to operate effectively in a fast-paced, evolving environment.
- Positive, collaborative attitude with a team-oriented approach.
- Ability and willingness to travel approximately 30% of the time for conferences and customer engagements.
Responsibilities
- Manage and grow a portfolio of strategic accounts by driving renewals, expansions, upsells, and cross-sells.
- Develop strong customer relationships by acting as the primary point of contact and trusted advisor for key accounts.
- Build a deep understanding of customer needs and create strategies that demonstrate measurable business value.
- Identify new revenue opportunities through account analysis, warm leads, and whitespace prospecting.
- Lead customer conversations around new products, solutions, and expansion opportunities to achieve growth targets.
- Partner with Customer Success, Sales Development, Solutions Engineering, and other internal teams to create effective account strategies.
- Develop and execute negotiation strategies that maximize contract value while maintaining strong customer relationships.
- Manage the full account sales process, including renewals, expansion discussions, forecasting, and contract negotiations.
- Drive multi-year customer agreements by communicating long-term value and business impact.
- Maintain accurate forecasts, provide regular updates to leadership, and proactively escalate risks or opportunities.
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