Partnerships Manager, LATAM
B
BMAT Music InnovatorsMusic Technology
Colombia. Peru. Ecuador. Panama. Brazil. Bolivia, Plurinational State ofFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English and Spanish is required.
- Experience
- 3+ years in B2B Partner Success or Account Management, and 1–2 years of experience within the music industry
- Required Skills
- JiraMicrosoft ExcelAccount ManagementCRMConfluenceGoogle Workspace
Requirements
- 3+ years in B2B Partner Success or Account Management.
- 1–2 years of experience within the music industry (e.g., DSPs, labels, publishers, CMOs/PROs, or music tech).
- Fluency in English and Spanish is required.
- Strategic and analytical mindset with comfort working with complex data structures and metadata.
- Exceptional written and verbal communication skills with the ability to negotiate and build relationships.
- Proficiency with CRM, support, and project management tools, including Atlassian (Jira, Confluence), Freshdesk, and Google Suite / Excel.
- Autonomous, organized, detail-oriented, and resilient work style.
- Ability to thrive in a fast-paced, remote-first environment.
Responsibilities
- Autonomously manage and nurture a portfolio of B2B clients in LATAM to ensure high satisfaction, retention, and growth.
- Act as the primary point of contact for complex client requests and proactively manage account health.
- Leverage music ecosystem knowledge to guide clients through onboarding, technical workflows, and data utilisation.
- Synthesize and advocate for client feedback to influence product roadmaps by collaborating with Product and Engineering teams.
- Contribute to initiatives improving the customer journey, including onboarding, knowledge base development, and communication strategies.
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