Member Support Coordinator
New
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Interwell HealthHealthcare
Remote, United States, 10:30 AM to 7:00 PM Central TimeFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum of 1 year of customer service or administrative support experience
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeTime Management
Requirements
- Minimum of 1 year of customer service or administrative support experience
- Healthcare or inbound contact center experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving ability in a fast-paced setting
- Effective multi-tasking and time management for prompt responses
- Demonstrated adaptability and resilience in an evolving environment
- Familiarity with Microsoft Office applications
- Available to work Monday through Friday, 10:30 AM to 7:00 PM Central Time
Responsibilities
- Handle inbound calls in a high-volume environment supporting SLA objectives
- Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint
- Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish
- Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions
- Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery
- Works well with fellow team members and actively contributes to team goals
- Assist with various projects as needed
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