VP - Enterprise Client Success
New
USA, CanadaFull-TimeVp
SalaryAt least 200,000 USD per year
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Job Details
- Experience
- 10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts
- Required Skills
- Account ManagementRelationship management
Requirements
- 10+ years of experience in B2B or B2B2C client success, account management, or related roles.
- 5+ years leading teams managing enterprise accounts.
- Proven track record of owning and growing large-scale client portfolios ($25M+ ARR).
- Demonstrated ability to build, scale, and manage high-performing client success organizations.
- Strong executive presence with experience engaging senior stakeholders and navigating complex organizations.
- Operational rigor with ability to implement scalable processes, metrics, and forecasting models.
- Experience in financial services, fintech, or credit-related industries preferred.
- Entrepreneurial mindset with a bias toward ownership and accountability.
- Proficiency in using AI tools to accelerate work and productivity.
Responsibilities
- Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth.
- Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics.
- Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI.
- Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor.
- Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell and upsell.
- Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities.
- Establish feedback loops that translate client insights into product and business improvements.
- Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity.
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