Founding Customer Success Manager
New
V
Valsoft CorporationB2B SaaS AI
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 to 4 years
- Required Skills
- Project ManagementData AnalysisSalesforceRESTful APIsAccount ManagementCustomer SuccessHubSpot
Requirements
- 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS.
- Proven track record of onboarding and retaining customers while reducing churn.
- Strong project management instincts with the ability to manage multiple implementations simultaneously.
- Excellent written and verbal communication skills for training non-technical operators.
- Proactive and empathetic approach to customer needs.
- Comfortable using data to monitor customer health and inform decision-making.
- Experience using CRM platforms such as HubSpot or Salesforce.
- Self-motivated, detail-oriented, and comfortable working autonomously in a startup environment.
Responsibilities
- Lead customer implementations, including configuration and integration with rental management systems.
- Train customer teams on the Carla AI dashboard, analytics, and configuration tools.
- Define and track activation milestones to ensure customers reach first value quickly.
- Build and refine repeatable onboarding playbooks and training documentation.
- Monitor customer health metrics and manage ongoing relationships to drive renewals.
- Identify opportunities for account expansion and share structured feedback with Product teams.
- Establish foundational success operations, including health scoring and escalation workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
