Director, Patient Support
New
United StatesFull-TimeDirector
Salary$170,000–$190,000, plus discretionary annual bonus eligibility
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Job Details
- Experience
- 10+ years
- Required Skills
- LeadershipBusiness IntelligenceMicrosoft OfficeData analyticsHIPAA
Requirements
- 10+ years of experience leading healthcare-related Patient Support Programs.
- 10+ years of progressive leadership experience managing teams and complex healthcare operations.
- Bachelor’s degree in a relevant field.
- Strong expertise in managed care, case management, reimbursement processes, and health insurance environments.
- Proven ability to build and execute strategic initiatives while managing operational priorities.
- Experience developing performance metrics, analytics frameworks, dashboards, and business intelligence solutions.
- Strong understanding of healthcare compliance requirements, including HIPAA and patient privacy standards.
- Excellent leadership, communication, presentation, negotiation, and problem-solving skills.
- Ability to influence and collaborate effectively across multiple teams and stakeholder groups.
- Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
Responsibilities
- Develop and execute strategic initiatives that align patient support programs with broader organizational goals and healthcare priorities.
- Lead the design, delivery, and optimization of patient-facing services, including product education, benefits navigation, prior authorization assistance, scheduling support, patient status updates, and post-treatment follow-up.
- Oversee provider-focused support services, including device tracking updates, end-of-service notifications, and other tools that improve healthcare coordination.
- Build, manage, and evolve performance dashboards, metrics, and reporting frameworks to measure program effectiveness and identify opportunities for improvement.
- Lead and develop a high-performing patient support organization by setting goals, providing coaching, managing performance, and fostering a culture of accountability and collaboration.
- Partner with commercial operations teams and cross-functional stakeholders to drive strategic initiatives and improve patient service delivery.
- Maintain strong relationships with healthcare providers, payors, and external partners to ensure seamless patient support experiences.
- Ensure all patient-facing operations comply with HIPAA, privacy regulations, internal policies, ethical standards, and applicable healthcare requirements.
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