Support Engineer
New
Full-time Remote, Saturday - Wednesday, 10 AM — 6 PM UTCFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- PHPMySQLNginxLinuxWordPressCustomer support
Requirements
- Completely fluent in English with excellent written communication skills.
- Great customer service skills with online customer service experience.
- Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page) is highly desired.
- Understanding of WordPress database structure, file/directory structure, wp-config.php directives, and other common topics.
- Experience with WP-CLI is preferable.
- Comfortable navigating a command line environment, including file management and reading/interpreting server logs.
- Attention to detail with command line syntax.
- Familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (GitHub, GitLab, Bitbucket), npm, or Composer is beneficial.
Responsibilities
- Take ownership of issues reported by customers and see problems through to resolution.
- Research, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Crave knowledge and continue to hone and improve your own technical and non-technical skills.
View Full Description & ApplyYou'll be redirected to the employer's site
