Sr. Support Engineer, SAP Basis
New
United States, 24/7 environment, including occasional flexible hours, evenings, weekends, or holidaysFull-TimeSenior
Salary128,000 - 160,000 USD per year
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Job Details
- Languages
- Professional fluency in English
- Experience
- 10+ years of relevant SAP experience
- Required Skills
- OracleLinux
Requirements
- 10+ years of relevant SAP experience, particularly in SAP Basis.
- Bachelor’s degree in Computer Science, technology-related field, or equivalent professional experience.
- Strong experience administering SAP environments and supporting enterprise applications.
- Hands-on experience with at least two operating systems such as Linux, Solaris, AIX, HP-UX, or Windows.
- Experience working with databases including Oracle, MS-SQL, DB2, Sybase, and/or SAP HANA.
- Deep expertise in SAP HANA architecture, installation, upgrades, performance tuning, landscape design, and system migrations.
- Experience with SLT installation and technical configuration.
- Knowledge of database sizing and performance optimization.
- Experience supporting SAP S/4HANA environments, including implementation, configuration, and administration.
- Strong understanding of SAP architecture, maintenance processes, patching, and customization methodologies.
- Proven experience solving complex technical issues across multiple SAP modules.
- Professional fluency in English.
Responsibilities
- Troubleshoot and resolve complex SAP issues using advanced knowledge of SAP applications, architecture, and technology.
- Provide remote technical support and guidance across SAP modules, including issue analysis, solution development, and knowledge sharing.
- Work directly with clients to understand business needs, support operational changes, and deliver a high-quality customer experience.
- Assist with SAP customizations, implementations, upgrades, and best practice recommendations.
- Develop break fixes, scripts, and technical solutions to identify, analyze, and correct system or data issues.
- Manage assigned customer accounts as a technical and functional advisor.
- Provide hands-on assistance through remote connectivity, testing environments, and specialized support tools.
- Contribute to a global support organization operating in a 24/7 environment.
- Collaborate with virtual teams to share expertise, improve support processes, and enhance client outcomes.
- Contribute to the development of knowledge resources, diagnostic tools, and innovative support methodologies.
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