Technical Support Engineer
New
CanadaFull-TimeMiddle
SalarySalary range of approximately CA$104K – CA$130K, with potential equity and bonus opportunities. Estimated on-target earnings (OTE) ranging from approximately CA$114,400 – CA$143,000 CAD.
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years
- Required Skills
- PythonBashRubyGoLinuxTerraformAnsible
Requirements
- 1+ years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
- Experience working with blockchain technologies, Web3 applications, or equivalent personal projects.
- Strong scripting skills in one or more programming languages such as Python, Go, Ruby, or Bash.
- Solid understanding of internet protocols including DNS, TCP/SSL, HTTP, and related networking concepts.
- Familiarity with blockchain communication standards such as Ethereum JSON-RPC.
- Experience managing infrastructure as code using tools such as Terraform, Ansible, Salt, Puppet, or Chef.
- Strong Linux administration skills and experience troubleshooting production environments.
- Knowledge of monitoring, alerting, and observability tools to maintain system reliability.
- Ability to debug unfamiliar software, document findings clearly, and communicate technical concepts effectively.
- Strong ownership mindset, attention to detail, and ability to work independently within a remote team environment.
- Excellent communication skills with a customer-focused approach and collaborative attitude.
Responsibilities
- Provide technical support to customers by diagnosing, troubleshooting, and resolving issues related to infrastructure, APIs, software integrations, and blockchain applications.
- Investigate complex technical problems by reproducing issues, writing scripts, analyzing logs, and identifying root causes.
- Translate customer challenges into actionable insights and collaborate with engineering teams to improve products and services.
- Support debugging efforts involving Web3 requests, APIs, CLI tools, Linux environments, and custom software integrations.
- Monitor, document, and track customer issues while ensuring timely communication and effective resolutions.
- Participate in customer support rotations to better understand user needs and improve overall customer experience.
- Manage technical workflows involving customer accounts, billing-related requests, refunds, credits, and operational support tasks.
- Contribute to improving support processes, documentation, internal knowledge sharing, and troubleshooting practices.
- Proactively identify potential issues and implement solutions before they impact multiple customers.
View Full Description & ApplyYou'll be redirected to the employer's site
