Staff Engineering Support Engineer
New
D
DragosICS/OT Cybersecurity
United Kingdom, EMEAFull-TimeStaff
SalarySalary: £76,000
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Job Details
- Required Skills
- PostgreSQLElasticSearchKubernetesLinuxDatadogDistributed Systems
Requirements
- Demonstrated experience troubleshooting complex distributed systems in production environments.
- Hands-on experience with cloud infrastructure operations (AWS, Azure, or GCP).
- Experience with container orchestration platforms (Kubernetes).
- Solid understanding of Linux systems administration and command-line tooling.
- Experience supporting Elasticsearch, PostgreSQL, or similar database platforms in production.
- Experience developing and maintaining monitoring and alerting infrastructure (e.g., Datadog, Prometheus, Grafana).
- Strong written communication skills with ability to produce clear, accurate technical documentation.
- Experience operating in a customer-facing or customer-adjacent engineering role under SLA pressure.
Responsibilities
- Lead cross-team incident triage for high-impact customer outages and escalations, coordinating Engineering, Product, and Customer Experience response, and contributing to preliminary root cause analysis and postmortem documentation.
- Develop and maintain observability for cloud-hosted customer deployments, building and refining system monitors, dashboards, and alerting.
- Serve as the senior escalation point for complex support cases in EMEA involving multi-component interactions and deep platform internals.
- Translate field experience into documentation by authoring scenario-based troubleshooting guides, playbooks, and knowledge base articles.
- Drive pattern recognition across the customer base to identify recurring failure modes and collaborate on permanent fixes.
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