Bilingual Case Manager
P
Pair TeamHealthcare
90% remote within the United States, Pacific Time business hoursFull-TimeMiddle
Salary$25/hour
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Job Details
- Languages
- Bilingual in English and Spanish
- Experience
- 1+ years
- Required Skills
- Microsoft ExcelCRMGoogle WorkspaceSlack
Requirements
- 1+ years of professional experience, preferably in case management, care coordination, or healthcare call center setting
- Bilingual in English and Spanish
- Strong understanding of cultural fluency and the ability to build trust with diverse populations
- High degree of empathy and ability to remain patient when faced with adversity
- Demonstrated ability to work collaboratively in a multidisciplinary care team
- Excellent organizational skills and attention to detail
- Strong technical skills and comfort learning new systems
- Experience with tools such as Google Suite, Slack, CRM databases, Excel, Word, and video conferencing
- Reliable, HIPAA-compliant workspace with a stable internet connection
- Valid driver’s license and auto liability insurance
Responsibilities
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation
- Conduct periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with members to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Support nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals’ continuation with the program
- Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
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