Clinical Solutions Specialist (West Territory)
E
EnsoDataHealthcare Technology
Continental United States, MST or PST preferredFull-TimeMiddle
Salary$90,000 to $100,000 OTE (base salary plus variable compensation)
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Job Details
- Experience
- 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.
- Required Skills
- Customer Success
Requirements
- Bachelor’s degree in a clinical, scientific, or healthcare-related field preferred, or equivalent work experience.
- 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.
- RPSGT Certification (required).
- Hands-on experience working with clinicians in a hospital, health system, or clinical practice environment.
- Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences.
- Experience supporting sales teams or working in a pre-sales, post-sales, or customer success capacity (preferred).
- Certified in Clinical Sleep Health (CCSH) (preferred).
- Certified Respiratory Therapist - Sleep Disorders Specialty (preferred).
- Registered Respiratory Therapist - Sleep Disorders Specialty (preferred).
Responsibilities
- Deliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives.
- Support the sales cycle by addressing clinical workflows, use cases, and outcomes-related questions from clinicians and administrators.
- Conduct clinical onboarding and training sessions (virtual and in-person) for new customers, tailored to specific clinical roles and workflows.
- Develop and refine clinical training materials, best practices, and enablement resources in collaboration with Product, Customer Success, and Marketing.
- Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post-implementation.
- Participate in customer check-ins, QBRs, and feedback loops to capture clinical insights and inform product improvements.
- Act as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability, workflow alignment, and feature needs.
- Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates.
- Ensure all customer-facing activities align with regulatory, compliance, and quality requirements applicable to medical devices and SaMD products.
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