Solution Outcome Manager
New
M
Myriad360Managed IT Services
Must be based in the United States.Full-TimeSenior
Salary$110,000- $130,000, plus opportunities for profit-sharing bonus and/or commission.
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Job Details
- Experience
- 8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles.
- Required Skills
- CybersecurityFinancial ManagementAccount ManagementCustomer Success
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field (Master's degree preferred).
- 8+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles.
- Hands-on technical experience in enterprise networking, cybersecurity, enterprise storage, virtualization, hyperconverged infrastructure, or database administration.
- Proven track record of driving customer retention, account growth, and profitability.
- Experience conducting executive business reviews, strategic planning sessions, and technology roadmap discussions.
- Strong analytical, financial, and business problem-solving skills.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Ability to manage multiple customer relationships and priorities simultaneously.
- Strong understanding of managed services delivery models, SLAs, and recurring revenue businesses.
- Experience leading executive-level customer engagements.
Responsibilities
- Build and maintain strong relationships with executive stakeholders, business leaders, and IT decision-makers.
- Serve as the primary strategic point of contact for assigned customer accounts.
- Conduct regular operations meetings, Quarterly Business Reviews (QBRs), and Annual Strategic Planning Reviews.
- Monitor customer health, engagement, and satisfaction metrics to identify and mitigate risks.
- Develop and execute customer success plans aligned with business objectives.
- Monitor financial health and profitability of assigned customer accounts, developing improvement plans as needed.
- Collaborate with sales teams to support upsell, cross-sell, and renewal opportunities.
- Collaborate with customers to create and maintain technology roadmaps.
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