- Deliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives.
- Support the sales cycle by addressing clinical workflows, use cases, and outcomes-related questions from clinicians and administrators.
- Conduct clinical onboarding and training sessions (virtual and in-person) for new customers, tailored to specific clinical roles and workflows.
- Develop and refine clinical training materials, best practices, and enablement resources.
- Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post-implementation.
- Act as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability and feature needs.
- Ensure all customer-facing activities align with regulatory, compliance, and quality requirements applicable to medical devices.
Customer Success