EnsoData

👥 11-50💰 $20,000,000 Series A almost 3 years agoArtificial Intelligence (AI)Machine LearningAnalyticsHealth CareSoftware💼 Private Company
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EnsoData revolutionizes healthcare with its AI-powered waveform analysis technology. Our flagship product, EnsoSleep, significantly streamlines sleep study analysis, accelerating patient diagnosis and treatment. This innovative approach improves accuracy, efficiency, and affordability across various healthcare areas, from sleep medicine to critical care monitoring. We're making a tangible impact on patient lives by providing faster, more accurate diagnoses. EnsoData's engineering team utilizes a cutting-edge tech stack, including React Native and TypeScript for our mobile applications. We embrace agile development methodologies, emphasizing quality, collaboration, and continuous improvement. Our remote-first culture offers flexibility and fosters a supportive, high-performing environment. We prioritize customer success and continuously seek ways to improve our products and services. We believe in a balance between focused work and a fun, positive culture—as evidenced by our recognition as one of Inc. Magazine's Best Workplaces three years running. Our engineers are responsible for building and maintaining high-impact applications used by thousands of patients monthly. Current projects include integrating with new FDA-approved medical devices and expanding the capabilities of our existing applications. We promote a culture of continuous learning and offer significant opportunities for professional growth within a rapidly expanding company. Backed by substantial Series A funding, EnsoData is experiencing rapid growth and poised to become a leading force in AI-driven healthcare. We're a small but mighty team, passionate about pushing the boundaries of what's possible in medical technology. Join us and help us make a real difference in the world of healthcare.

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📍 United States

💸 120000.0 USD per year

🔍 Healthcare

  • Bachelor’s degree in a relevant field (e.g., computer science, engineering, or healthcare)
  • 5+ years of experience in technical services, customer support, or related fields within the healthcare or software industries
  • 1+ year(s) of managing a small team
  • Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred)
  • Experience troubleshooting and debugging web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems.
  • Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them.
  • Lead and mentor the technical services team, providing guidance on best practices and technical solutions.
  • Act as the primary point of contact for technical inquiries and escalated, advanced support issues, ensuring timely resolution.
  • Prioritize high-impact fixes that align with the Quality Management System (QMS) and business goals.
  • Provide excellent customer interaction through management of integration partners and advising the Customer Success team for highest-touch customers.
  • Collaborate with cross-functional teams including Regulatory and Quality to ensure we keep a focus on quality.
  • Maintain documentation of processes and customer interactions ensuring compliance with industry standards.
  • Responsible for after-hours escalation process and the ticket management processes as well as the monthly management report for tickets.

LeadershipProject ManagementPythonSoftware DevelopmentSQLCloud ComputingGCPMongoDBCross-functional Team LeadershipBusiness OperationsAPI testingReactCommunication SkillsAnalytical SkillsCI/CDProblem SolvingCustomer serviceAgile methodologiesRESTful APIsMentoringOrganizational skillsTime ManagementWritten communicationDocumentationComplianceInterpersonal skillsExcellent communication skillsAdaptabilityAccount ManagementReportingTrainingTroubleshootingActive listeningJSONRelationship managementQuality AssuranceTeam managementStakeholder managementStrategic thinkingProcess improvementTechnical supportData modelingDebuggingCustomer Success

Posted about 1 month ago
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