Customer Success Manager
New
R
RasaConversational AI
Location: USA, East Coast, East Coast (US)Full-TimeMiddle
Salary$85K - $128K; Mid-level: Base $85K – $102K; Senior level: Base $107K – $128K
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Job Details
- Required Skills
- Account ManagementCustomer SuccessSaaS
Requirements
- Experience managing a book of business.
- Proven ability to run QBRs, onboardings, and renewals.
- Experience driving upsells and cross-sells to contribute to revenue growth.
- Background in a technical role or working with technical/IT stakeholders.
- Experience working with large customers in a SaaS or technology context.
- Excellent interpersonal skills with clear communication and structured operation.
- Proven ability to collaborate cross-functionally with internal and external stakeholders.
Responsibilities
- Own a book of business of Rasa's enterprise customers, acting as their primary point of contact throughout the post-sale lifecycle (including renewals and expansions).
- Ensure customers onboard successfully and adopt Rasa effectively, working closely with stakeholders at all levels to unblock and enable.
- Run kick-off calls, project meetings, QBRs, and renewals with professionalism and impact.
- Identify expansion opportunities within your accounts, contributing to overall revenue growth.
- Proactively address challenges, manage escalations, and maintain strong communications with customers.
- Drive business value realization across the customer lifecycle and consistently surface that value back to customers through data, insights, and outcomes.
- Maintain accurate account health and renewal forecasting to support broader retention planning.
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