Strategic Customer Success Manager
New
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Spring HealthMental Health
RemoteFull-TimeSenior
Salary$132,000 - $165,000
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Job Details
- Experience
- 10+ years
- Required Skills
- Account ManagementRelationship managementCustomer Success
Requirements
- Bachelor’s degree or higher preferred.
- 10+ years of experience in account management, customer success, or healthcare management.
- Experience in B2B2C environments and at early-stage companies.
- Proven track record driving forecasting, renewals, and upsell revenue.
- Experience managing Fortune 100 clients.
- Experience overseeing a portfolio valued at $25M or more.
- Strong understanding of farmer sales roles and portfolio expansion.
- Exceptional communication skills with the ability to build trusted relationships.
- Organized with high attention to detail and ability to manage competing priorities.
- Resourceful, proactive, and able to thrive in fast-paced environments.
- Ability to probe, challenge, and consult customers to align solutions with their needs.
Responsibilities
- Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.
- Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio.
- Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals.
- Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust.
- Manage the entire customer lifecycle including implementations, engagement strategies, renewals, and upsells.
- Collaborate cross-functionally to collect customer feedback and recommend process improvements.
- Support sales efforts by partnering on retention, upsell initiatives, and new business acquisition.
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