Seasonal Customer Care Market Specialist
Remote (within Canada), 6am - 6:15pm PST (week days) and 7am - 3:30pm PST (weekend days)Full-TimeMiddle
Salary21 CAD per hour
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Job Details
- Required Skills
- Customer serviceCritical thinkingTroubleshooting
Requirements
- Current Lush employee
- Ability to work a minimum of 4 days per week, including at least 1 weekend day
- Availability to work during scheduled hours, including weekends, holidays, and extended hours from mid-November to mid-January
- Ability to navigate multiple screens and programs
- Strong oral and written communication skills with accurate spelling and grammar
- Strong critical thinking and problem-solving skills
- Ability to de-escalate customer concerns
- Reliable and fast internet connection
- Private, dedicated workspace
Responsibilities
- Communicate with global Lush customers through various channels, including phone, chat, text, and email
- Handle customer feedback and answer questions using trained methods and tools to provide accurate, valid, and complete information
- Assist with responding to customers in crisis situations
- Assist customers with digital orders
- Identify and solve problems on the spot while providing technical and troubleshooting support
- Drive sales through effective product recommendations
- Investigate lost packages with transport partners
- Maintain data privacy and security procedures
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