Customer Care Specialist II
New
We are seeking candidates based in the Cherryville, NC area; however, remote candidates outside of the local market will also be considered.Full-TimeMiddle
SalaryHourly base pay rate is $18.17 - $27.31/hour. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
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Job Details
- Experience
- 2+ years
- Required Skills
- Problem SolvingCustomer serviceMicrosoft Office SuiteActive listening
Requirements
- Associate degree or high school diploma and two (2) years of equivalent experience.
- 2+ years of experience in a call center environment.
- Proficiency with Microsoft Office Suite.
- Ability to work independently and collaboratively within a team environment.
- Strong multi-tasking skills with the ability to meet tight deadlines.
- Excellent problem-solving skills.
- Valid driver’s license.
- Highly organized with exceptional follow-through abilities.
- Strong active listening skills.
Responsibilities
- Field a high volume of inbound calls.
- Provide excellent customer service for all Inbound and outbound calls.
- Perform timely and accurate documentation and notation in all systems regarding each customer contact.
- Originate all new transactions regarding preventative maintenance, as well as immediate and scheduled service and repairs.
- Assign service requests to the respective market for Dispatching.
- Coordinate towing of customer units when necessary.
- Schedule outside vendors when an emergency breakdown is called in.
- Continuously develop and improve company capabilities in the area of Dispatching.
- Establish positive customer rapport to encourage repeat business.
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