Customer Care Associate
New
United StatesFull-TimeEntry
Salary16.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least one year of customer service experience
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeData entry
Requirements
- At least one year of customer service experience, preferably in healthcare, insurance, benefits, or call center environments.
- Strong verbal communication skills to explain complex information clearly and maintain professionalism.
- Proficiency in Microsoft Office and comfort learning new software systems.
- Detail-oriented and organized with the ability to manage multiple priorities.
- Ability to work in a fully remote, professional, and distraction-free environment.
- Private, HIPAA-compliant home workspace with sufficient space for dual-monitor equipment.
- Reliable high-speed internet connection with a minimum download speed of 200 Mbps.
- Self-motivated and capable of multitasking across multiple applications.
Responsibilities
- Provide direct support by handling incoming calls and explaining healthcare benefits, services, and provider options.
- Resolve member issues by identifying needs, researching information, and determining next steps.
- Coordinate follow-up activities, including making outbound calls to complete research or provide updates.
- Maintain accurate records by collecting and updating member demographic data in the system.
- Ensure compliance with company procedures and healthcare regulations, specifically HIPAA and COBRA guidelines.
- Collaborate across teams to transfer inquiries to appropriate internal or external contacts.
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