Seasonal Customer Care Associate
New
United StatesFull-TimeEntry
SalaryAt least 16.5 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- Customer serviceMicrosoft OfficeHIPAA
Requirements
- 1+ year of experience in customer service, healthcare support, insurance, benefits administration, or call center environments preferred.
- Strong communication skills with the ability to explain complex healthcare and benefits information in a clear, empathetic manner.
- Ability to manage high call volumes while maintaining accuracy, professionalism, and strong service standards.
- Excellent attention to detail and organizational skills with the ability to track multiple cases and follow through consistently.
- Comfortable using digital tools and systems such as Microsoft Office and internal platforms for documentation and research.
- Experience in healthcare, insurance, patient services, or benefits navigation is strongly preferred.
- Strong problem-solving mindset with the ability to support members through sensitive or complex inquiries.
- Ability to work effectively in a fully remote, structured, and compliance-driven environment with a private workspace.
Responsibilities
- Respond to incoming calls and emails from members, providing clear explanations of healthcare benefits, coverage options, and provider information.
- Assist members in resolving benefit-related inquiries by researching plan details and identifying appropriate solutions or referrals.
- Conduct outbound follow-ups to provide updates, complete case resolution, or gather additional required information.
- Accurately document member interactions, updates, and demographic information within internal systems.
- Ensure compliance with HIPAA, COBRA, and other applicable healthcare and data privacy regulations.
- Collaborate with internal teams by routing or escalating inquiries to the appropriate departments when necessary.
- Maintain high-quality service while managing a high volume of interactions in a fast-paced, performance-driven environment.
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