Seasonal Benefits Associate
New
United StatesFull-TimeEntry
Salary17 USD per hour
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Job Details
- Experience
- 1+ year of experience preferred
- Required Skills
- Microsoft ExcelCustomer serviceCRM
Requirements
- 1+ year of experience in customer service, healthcare support, insurance, or benefits administration roles preferred.
- Strong communication skills with the ability to explain complex benefits information in a clear and empathetic manner.
- Ability to manage high call volumes while maintaining accuracy, professionalism, and service quality.
- Strong attention to detail and organizational skills with the ability to track and manage multiple cases simultaneously.
- Comfortable working with digital tools and systems such as MS Word, Excel, and internal CRM platforms.
- Experience in healthcare, insurance, Medicare, COBRA, or related benefits environments is highly desirable.
- Strong problem-solving mindset with the ability to support members through complex or sensitive situations.
- Ability to work effectively in a fully remote, structured, and compliance-driven environment with a private workspace.
Responsibilities
- Respond to inbound calls and emails from members, providing clear explanations of benefits, coverage options, costs, and provider information.
- Support members during open enrollment, life events, and plan changes by comparing benefit options and guiding informed decision-making.
- Investigate and resolve benefits-related issues, ensuring timely follow-up and accurate information delivery.
- Conduct outbound outreach to members for follow-ups, escalations, and case resolution updates.
- Maintain detailed documentation of member interactions, plan information, and resolution steps across internal systems.
- Navigate multiple healthcare and insurance systems to research benefits and ensure accurate guidance.
- Deliver empathetic, high-quality customer service while managing a high volume of interactions in a performance-driven environment.
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