Support Team Executive
New
Hybrid or RemoteFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Analytical SkillsProblem SolvingCustomer support
Requirements
- Excellent written and spoken English.
- Comfortable being on the phone to customers.
- Experience working to metrics in a contact centre environment.
- Ability to work well both individually and as part of a team.
- Good analytical and problem solving skills.
- Ability to work in a fast-paced, fast-changing environment.
- Able to confidently prioritise tasks, identify patterns and work independently.
- Available to work rotational shifts, including weekends.
- Experience with Intercom is a plus.
Responsibilities
- Interact with current and potential customers through Intercom and phone to address any queries they have.
- Interact with the Operations and Compliance team to ensure a great customer experience.
- Interact with the Product team to continually improve the customer experience.
- Look for ways to go ‘above and beyond’ to make customers happy.
- Raise awareness of our mortgage advice service to help customers on their home-buying journey.
View Full Description & ApplyYou'll be redirected to the employer's site
