Customer Support Team Lead
New
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Åland IslandsFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English, German
- Required Skills
- CoachingCustomer support
Requirements
- Several years of experience in customer support.
- Prior leadership, coaching, or senior-level support experience.
- Experience in technical troubleshooting and escalation management.
- Experience in the gaming or game-server hosting environment.
- Strong communication and leadership skills.
- Ability to challenge assumptions and drive continuous improvement.
- Comfortable working in a dynamic environment with rapidly changing priorities.
- Proactive mindset with the ability to take initiative.
- Fluent in English; German skills are an advantage.
- Interest in gaming, server hosting, technology, or online communities is a plus.
Responsibilities
- Lead, coach, and develop a team of customer care agents.
- Monitor performance, quality, and customer satisfaction metrics.
- Support daily operations and assist the team with complex customer situations.
- Collaborate with other departments to improve processes and customer outcomes.
- Identify operational inefficiencies and suggest practical solutions.
- Utilize AI tools to enhance team performance.
- Shape the future of the support organization through continuous improvement initiatives.
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