Customer Support Consultant
New
S
SupportYourAppCustomer Support
Budapest, Budapest, Hungary. Bucharest, Bucharest, Romania. Riga, Riga, Latvia. Vilnius, Vilnius City Municipality, Lithuania. Tallinn, Harju County, Estonia, 9am – 5pm, CETContractMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- Minimum of 1 year of experience in Customer Support
- Required Skills
- Technical supportCustomer support
Requirements
- Excellent English and German communication skills (at least C1 for both spoken and written).
- Minimum of 1 year of experience in Customer Support.
- Tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms.
- Customer-oriented and responsible attitude.
- Personal computer with at least 8Gb of RAM.
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Responsibilities
- Provide exceptional technical support via calls, chats, and emails.
- Resolve support inquiries of various difficulties, including how-to guidance and product assistance.
- Gather required technical information to ensure the resolution of complex cases.
- Ensure customers' satisfaction with any interaction.
- Maintain working knowledge of our client’s products and services.
- Securely work with customers’ sensitive information.
- Troubleshoot common issues using the knowledge base and update transaction statuses when needed.
- Provide guidance on resolving subscription-related issues.
- Escalate complex, repetitive, or merchant-related issues to L2 team.
- Ensure proper case handling and follow-up to support timely issue resolution.
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