Professional Services Manager
New
T
TogetherworkNon-Profit Technology
Remote (U.S.-based)Full-TimeManager
Salary80,000 - 100,000 USD per year
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Job Details
- Required Skills
- Project ManagementSalesforceJiraCRM
Requirements
- Experience working in or with nonprofit organizations.
- Familiarity with fundraising, digital marketing, and advocacy strategies.
- Strong project management skills with the ability to juggle multiple client engagements.
- Technical fluency with content management systems (CMS), enterprise CRM (eCRM), and ESPs.
- Experience with Salesforce, specifically Nonprofit Success Pack (NPSP) or Nonprofit Cloud.
- Hands-on experience with project management tools like Jira and Monday.com.
- Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.).
- Demonstrated discipline in tracking and billing time accurately in 15-minute increments.
- Experience managing software implementation projects across the full SDLC.
- Self-motivated and disciplined in a remote work environment.
Responsibilities
- Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
- Lead software implementations, system integrations, and technical consulting engagements.
- Collaborate with external partners to deliver holistic solutions.
- Translate business needs into technical requirements, timelines, and documentation.
- Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
- Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
- Provide proactive, high-touch day-to-day support and training to drive client satisfaction.
- Accurately track and log billable time in 15-minute increments across both projects and support work.
- Leverage approved AI tools to support solution analysis, planning, and documentation.
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