Manager, Professional Services - Consulting
New
Remote, USAFull-TimeManager
Salary$140,000 - $155,000 a year
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Job Details
- Experience
- 5+ years of experience in Professional Services, Healthcare Technology, Healthcare Consulting, Software Implementation, or related customer-facing delivery roles; 2+ years of people leadership experience.
- Required Skills
- Project ManagementArtificial Intelligence
Requirements
- Bachelor's degree in Business, Healthcare Administration, Information Technology, Nursing, Clinical Sciences, or related field.
- 5+ years of experience in Professional Services, Healthcare Technology, Healthcare Consulting, Software Implementation, or related customer-facing delivery roles.
- 2+ years of people leadership experience with demonstrated success managing, coaching, and developing team members.
- Experience managing complex customer engagements, stakeholder relationships, risks, and escalations.
- Strong project management, operational planning, prioritization, and organizational skills.
- Demonstrated ability to develop KPIs, measure performance, and drive continuous improvement initiatives.
- Excellent verbal, written, presentation, and executive communication skills.
- Demonstrated experience applying AI or automation tools to improve delivery efficiency, decision-making, or team operations.
Responsibilities
- Lead, coach, and develop a team of Software Implementation Consultants by providing performance management, mentoring, hiring, onboarding, career development, and operational leadership.
- Oversee customer engagements, manage delivery risks, and support escalations to ensure quality execution and high customer satisfaction.
- Establish and monitor operational performance using KPIs, OKRs, utilization management, and forecasting.
- Drive process improvement, methodology enhancements, and best practices to improve scalability and customer experience.
- Partner cross-functionally with Sales, Product Management, Customer Success, and Technical Services to support product adoption and growth.
- Identify and operationalize AI-enabled opportunities within team workflows to reduce cycle time and manual effort.
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