Staff Incident Manager
Y
YunoFintech / Payments
United States / Europe / Spain / Amsterdam / Belgium / Germany / Italy / APAC / EMEA / France / Japan / Netherlands / Shanghai / Beijing / GlobalFull-TimeStaff
Salary not disclosed
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Job Details
- Languages
- English (advanced proficiency required), Spanish (business-level preferred)
- Experience
- +7 Years of Experience
- Required Skills
- DatadogDistributed Systems
Requirements
- 7+ years of experience in incident management or related production operations.
- Proven experience running major incident response in a high-availability production environment.
- Strong working knowledge of modern distributed systems and cloud-native operations.
- Experience maturing incident management practices including severity frameworks and runbooks.
- Fluency with observability and incident tooling such as metrics, logging, tracing, and alerting.
- Hands-on experience with Datadog is strongly preferred.
- Familiarity with paging platforms like PagerDuty or OpsGenie.
- Excellent written and verbal communication skills.
- Ability to remain calm and decisive during high-pressure events.
- Advanced proficiency in English.
- Comfort with on-call duties outside of business hours.
Responsibilities
- Act as incident commander on major and critical incidents, owning coordination, decision-making cadence, and escalation.
- Drive down time to detect, time to engage, and time to recover (MTTR).
- Manage on-call rotations, escalation policies, and paging hygiene to ensure alert quality.
- Own internal stakeholder alignment and merchant-facing communications during incidents.
- Conduct blameless postmortems and ensure action items are tracked to closure.
- Partner with engineering teams to translate incident patterns into reliability roadmap items.
- Define and maintain incident severity levels, response runbooks, and the incident operating model.
- Report on incident trends, reliability posture, and SLA/SLO performance to engineering leadership.
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