Technical Account Manager
New
A
Ambient.aiPhysical Security
RemoteFull-TimeSenior
SalaryBase Salary $150K – $165K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 7+ years
- Required Skills
- Customer Success
Requirements
- 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
- Experience managing multi-stakeholder programs or implementations in enterprise environments
- Strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
- Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
- Excellent written and verbal communication skills
- A high degree of ownership, adaptability, and follow-through
- Ability to travel up to 30%
Responsibilities
- Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
- Lead customers through deployment, onboarding, testing, training, and operational rollout
- Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
- Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
- Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
- Build trusted relationships with both day-to-day users and executive stakeholders
- Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
- Identify opportunities to deepen customer impact and expand the partnership over time
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