Technical Account Manager II - Customer Onboarding

United StatesFull-TimeMiddle

SalaryCompetitive base salary with bonus and equity eligibility

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Job Details

Experience: 5+ years of experience in Customer Success, Technical Account Management, or Implementation roles
Required Skills: Project ManagementCybersecurityTroubleshootingCustomer SuccessSaaS

5+ years of experience in Customer Success, Technical Account Management, or Implementation roles in SaaS or enterprise technology.
Experience working with Windows Server environments and familiarity with enterprise IT and security infrastructures.
Strong project management and problem-solving skills in fast-paced, technical environments.
Excellent communication skills with the ability to engage both technical teams and executive stakeholders.
Ability to translate complex technical issues into clear solutions and action plans.
Experience leveraging AI tools to improve workflows, decision-making, and operational efficiency.
Bachelor’s degree in Computer Science or related field preferred, or equivalent practical experience.
Certifications such as ITIL or PMP are a plus.

Drive end-to-end onboarding execution, from post-sales handoff through successful deployment and transition to long-term account teams.
Act as the primary technical project lead during customer onboarding engagements.
Identify, troubleshoot, and resolve technical issues while escalating complex cases when necessary.
Collaborate with cross-functional stakeholders to ensure alignment on customer requirements, feedback, and success outcomes.
Monitor onboarding progress, manage risks, and ensure timely resolution of blockers.
Support continuous improvement by identifying process gaps and contributing to knowledge base development.
Engage directly with technical and executive customer stakeholders to ensure strong adoption and satisfaction.

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