Senior Customer Success Manager
New
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QuoraAdvertising Technology
Remote - United States, Mon-Fri: 9am-3pm Pacific TimeFull-TimeSenior
SalaryBase salary range is $74,161 - $143,260 USD + equity + benefits. The on-target earnings (OTE) range is $105,945 - $204,657 USD + equity + benefits.
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Job Details
- Experience
- 5 years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer Success
Requirements
- 5 years of experience managing advertising campaigns from either client or publisher side
- Demonstrated experience managing enterprise-level clients
- Direct experience operating in the North American market
- Exemplary verbal, written, and listening communication skills
- Ability to communicate with clients at all levels of seniority up to the C-level
- Hands on experience managing, optimizing and planning performance campaigns
- Ability to translate analytics into insights and recommendations
- Comfortable working with beta products and troubleshooting technical/account issues
- Action bias and ability to work as a self-starter in a fast-paced environment
- Availability during coordination hours (Mon-Fri: 9am-3pm Pacific Time)
- Experience with sales tools like Salesforce and Apollo.io (preferred)
- Experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest (preferred)
Responsibilities
- Autonomously manage a portfolio of advertising clients
- Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
- Troubleshoot and answer questions related to campaign delivery and optimization
- Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
- Share learnings and best practices internally and externally
- Forecast and track key account data for internal projections
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