Senior Customer Success Manager - Market Access
New
US RemoteFull-TimeSenior
Salary$94,400 - $118,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Account ManagementCustomer Success
Requirements
- Bachelor’s degree or equivalent relevant work experience.
- 7+ years of experience in a customer-facing role.
- 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry.
- Strong understanding of Market Access, including its role in healthcare and critical strategies/workflows used by pharmaceutical teams.
- Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical/medical claims data.
- Ability to travel up to 25 percent to customer sites as needed.
Responsibilities
- Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success.
- Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery.
- Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization.
- Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements.
- Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions.
- Champion customer success best practices, mentor team members, and contribute to process improvements.
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