Senior Customer Success Manager
New
B
BenepassFintech Benefits
U.S RemoteFull-TimeSenior
Salary$100,000-130,000 + Equity + Variable Compensation
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Job Details
- Experience
- 3-6 years
- Required Skills
- Data AnalysisAccount ManagementCross-functional collaborationStakeholder managementCustomer SuccessSaaS
Requirements
- 3-6 years of experience in customer success or account management in SaaS, startup, healthcare, or the benefits space
- Direct experience working in the the benefits space
- Proven track record of managing and growing SMB and/or midmarket customer accounts
- Demonstrated ability to analyze data and business insights to influence stakeholder decision-making
- Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholders
- Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams
Responsibilities
- Manage a portfolio of SMB and/or mid-market clients through all stages of the customer lifecycle, from onboarding to ongoing success planning
- Drive admin platform education and adoption by providing regular check-ins, product training, and best practice guidance
- Identify growth opportunities within your accounts and collaborate with sales on upsell and expansion strategies
- Monitor customer health metrics and proactively address at-risk accounts
- Gather and communicate customer feedback to product and engineering teams to help shape our roadmap
- Develop scalable processes and resources tailored to the unique needs of SMB clients
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