Senior Implementation Manager
New
United States: Austin Metro · Chicago Metro · Greater NYC Area. Candidates must be based within a ~2-hour drive of these areas., Central (CT) or Eastern (ET) Time Zone; requires early-morning availability.Full-TimeSenior
SalaryPosition Base Range - $100,000–$110,000 / plus bonus or variable
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementJavascriptSalesforceJiraRESTful APIs
Requirements
- 5+ years of technical SaaS delivery experience in implementation, onboarding, or professional services.
- 1–2 years of hands-on experience building, deploying, or managing agentic AI workflows.
- Proven expertise in enterprise-level project management, risk mitigation, and governance frameworks.
- Ability to design and communicate implementation strategies for complex customer needs.
- Experience facilitating steering committees and executive-level reviews.
- Strong technical background in SaaS integrations, APIs, and web technologies.
- Proficiency with CRM and project management tools such as Salesforce, Jira, and Monday.com.
- Ability to translate technical concepts for executive-level decision-making.
- Strong resource management skills and capacity planning.
- Demonstrated ability to deliver measurable business outcomes beyond onboarding.
Responsibilities
- Design and optimize engagement models for enterprise rollouts and phased deployments.
- Lead high-touch, multi-phase implementations including complex technical integrations and JavaScript deployment.
- Manage the end-to-end deployment of Agentic AI workflows within customer ecosystems.
- Facilitate executive steering committees and act as a trusted advisor to customer stakeholders.
- Maintain accurate project records, track milestones, and ensure adherence to Service Level Objectives.
- Proactively identify and mitigate project risks and dependencies.
- Collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs.
- Provide data-driven reporting to executive leadership on performance and adoption.
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