Customer Engagement Manager, Meal Programs
New
RemoteFull-TimeMiddle
Salary$95,000–$130,000 annually (base salary and bonus target)
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceRelationship buildingAccount ManagementSaaS
Requirements
- 5+ years of experience in consultative sales, account management, or strategic customer relationships.
- Experience in a B2B, SaaS, marketplace, or service-driven environment.
- Proven track record managing a book of business with accountability for retention.
- Strong relationship-building skills with the ability to influence executive sponsors.
- Experience prioritizing accounts and executing proactive outreach plans.
- Ability to work cross-functionally with sales, support, operations, and product teams.
- Strong organizational skills and attention to detail.
- Data-informed approach to translating customer feedback into action.
- Proficiency in using Salesforce to manage account activity and hygiene.
- Willingness to travel ~25% of the time.
- Ability to travel up to 5 days per quarter for team gatherings.
Responsibilities
- Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection.
- Serve as the primary point of contact and strategic partner for your accounts after AE handoff.
- Conduct regular business reviews (in person and virtually) with accounts to align on goals and identify growth opportunities.
- Escalate service, delivery, and order accuracy issues to cross-functional partners.
- Maintain accurate account records in Salesforce including stakeholder maps and risk factors.
- Refine playbooks and models for customer retention.
- Advocate internally for product and service improvements based on customer feedback.
- Utilize AI tools to prioritize accounts and personalize outreach.
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