Bilingual Collection Officer
New
CanadaFull-TimeMiddle
Salary$45,900.00 CAD - $76,500.00 CAD
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Job Details
- Languages
- French, English
- Experience
- 1-3 years
- Required Skills
- SalesforceMicrosoft OfficeNegotiationAccount Management
Requirements
- 1-3 years of previous collection or recoveries experience.
- Experience with mortgage collection is preferred.
- Fully bilingual in French and English (written and verbal).
- Knowledge of laws, rules, and regulations governing collection functions in Canadian provinces.
- Ability to read and interpret mortgage, loan agreements, and legal documents like bankruptcy notices.
- Proficiency in managing competing priorities in a fast-paced environment.
- Strong analytical, interpretive, judgment, and problem-solving skills.
- Ability to collaborate with geographically and culturally diverse teams.
- Ability to adapt quickly to fluctuating work volumes.
- Strong competency in Microsoft Office Suite and Salesforce (nice to have).
Responsibilities
- Own the full collection process of delinquent and/or past due payments for loans, lines of credit, bank accounts, and mortgages.
- Manage and resolve complex delinquent accounts accurately and in a timely manner.
- Investigate and analyze accounts to determine a client's ability to repay debt.
- Negotiate payment arrangements within credit policy guidelines.
- Maintain accurate account records of financial status and collection efforts.
- Escalate legal or third-party notices where security is at risk.
- Review and recommend solutions for escalated client complaints.
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