Care Technician
New
You MUST live in TXFull-Time
Salary20 - 23 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Must be a certified Pharmacy Technician in the state of TEXAS.
- Experience working in a data processing, fulfillment, or retail role.
- Customer-focused mindset.
- Ability to thrive in a fast-paced work environment.
- Ability to remain in a stationary position for prolonged periods of time.
- Ability to move boxes holding medications weighing up to 25lbs.
- Excellent written and verbal communication skills.
- Collaborative, team-player attitude.
- Ability to remain calm and excel under pressure.
- Ability to learn and adapt to new processes and procedures.
- Flexibility to work nights, weekends, and holidays.
Responsibilities
- Manage inbound and outbound calls while providing quality customer service.
- Answer 50-70 incoming calls per 8-hour shift.
- Process new and refill prescription orders.
- Fax and/or call veterinarians for refill requests.
- Check voicemail and return customer calls.
- Collaborate with pharmacists and other colleagues to ensure effective customer service.
- Inform patients of tracking status on their orders.
- Check and verify invoices/charges.
- Scan and file orders in appropriate folders.
- Read and understand prescription orders.
- Navigate multiple internal computer systems.
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